Privacy Policy

Effective Date: 1 January 2026 Last Updated: 1 January 2026

Restorian LLC (“Restorian,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at restorian.co (the “Site”), request a quote, contact us, or engage our services.

1. Information We Collect

We collect information from you in the following ways.

Information You Provide Directly

When you submit a contact form, request a quote, call us, or engage our services, we may collect:

• Name
• Phone number
• Email address
• Property address and type
• Description of the damage or service needed
• Insurance carrier and policy information when provided for claim processing
• Payment information when applicable
• Any additional information you choose to share with us

Information Collected Automatically

When you visit the Site, we and our third party service providers may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website
• Date and time of visit
• Approximate geographic location based on IP address

This information is collected through cookies, web beacons, server logs, and similar technologies.

Information From Third Parties

We may receive information about you from:

• Insurance adjusters and insurance carriers during claim processing
• Property managers, landlords, or tenants who refer you to us
• Service referral partners and directory listings
• Public records when relevant to a restoration project

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Prepare estimates, scope of work documents, and invoices
• Communicate with you about your project, including scheduling and updates
• Coordinate with your insurance carrier on claim processing
• Process payments
• Improve our website, services, and customer experience
• Send follow-up communications, including satisfaction surveys and relevant service reminders
• Send marketing communications when you have opted in
• Comply with legal obligations, including record keeping requirements in the restoration industry
• Protect our rights and the rights of others, investigate fraud, and enforce our agreements

3. How We Share Your Information

We do not sell your personal information for money.

We may share your information with:

Service Providers and Vendors

We work with third parties who help us operate our business, including:

• Subcontractors performing specific scopes of work on your project
• Insurance software providers, including Xactimate documentation platforms
• Payment processors
• Website hosting and analytics providers, including Google Analytics
• Email and communication platforms
• Customer relationship management software

These providers only receive the information needed to perform their services and are contractually obligated to protect your information.

Insurance Carriers and Adjusters

When you authorize us to coordinate with your insurance carrier, we share project details, documentation, photos, and estimates with the carrier and assigned adjuster to process your claim.

Legal and Safety

We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction. We will notify you of any such transfer and any changes to how your information is handled.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to operate properly, remember your preferences, and analyze traffic. Types of cookies we use include:

• Essential cookies: required for the Site to function
• Analytics cookies: help us understand how visitors use the Site
• Functional cookies: remember your preferences

Most web browsers allow you to control cookies through browser settings. If you choose to disable cookies, some features of the Site may not function properly.

5. Text Messaging and Phone Contact

If you provide your phone number, you may receive calls or text messages from Restorian about your project, scheduling, or services you have inquired about. Standard message and data rates may apply. You can opt out of marketing calls or texts at any time by:

• Replying STOP to any text message from us
• Telling a Restorian representative you do not wish to receive further calls or texts
• Emailing info@restorian.co with your request

Opting out of marketing communications does not prevent us from contacting you about active projects or for other transactional purposes.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Project records are typically retained for at least seven years to meet insurance, tax, and industry documentation requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Children’s Privacy

The Site and our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at info@restorian.co and we will delete the information.

9. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information.

California Residents (CCPA and CPRA)

California residents have the right to:

• Know what personal information we have collected, used, disclosed, and sold or shared
• Request deletion of personal information we have collected
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit the use and disclosure of sensitive personal information
• Non-discrimination for exercising any of these rights

To exercise these rights, see our Do Not Sell or Share My Personal Information page or contact us using the information below.

New Jersey Residents (New Jersey Data Privacy Act, effective January 15, 2025)

New Jersey residents have the right to:

• Confirm whether we process personal data about them
• Access personal data we hold
• Correct inaccurate personal data
• Delete personal data
• Obtain a portable copy of personal data
• Opt out of targeted advertising, the sale of personal data, and certain profiling

All Other Residents

If you live outside California or New Jersey, you can still contact us with privacy requests and we will respond where required by applicable law or as a matter of customer service.

How to Submit a Privacy Request

To exercise any privacy right, contact us at:

• Email: info@restorian.co
• Phone: (888) 788-5038
• Mail: Restorian LLC, 560 Sylvan Ave #3160, Englewood Cliffs, NJ 07632

We may ask you to verify your identity before responding to ensure we are providing information only to the correct person. We will respond within 45 days of receiving a verified request, as required by law.

10. Do Not Track Signals

Some browsers transmit “Do Not Track” signals. At this time, there is no uniform industry standard for responding to these signals. We do not currently respond to Do Not Track browser signals. We do respond to Global Privacy Control (GPC) signals as an opt-out request for the sale or sharing of personal information, where applicable.

11. Third Party Websites

The Site may contain links to third party websites. This Privacy Policy does not apply to those sites. Please review the privacy policies of any third party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on the Site with a revised “Last Updated” date. For material changes, we may provide additional notice by email or a prominent notice on the Site. Please review this Privacy Policy periodically.

13. Contact Us

Questions about this Privacy Policy or our privacy practices can be directed to:

Restorian LLC
Attention: Privacy
560 Sylvan Ave #3160
Englewood Cliffs, NJ 07632
Phone: (888) 788-5038
Email: info@restorian.co